Common questions about our services

Find answers to frequently asked questions about how Second Family Concierge works and the benefits of our lifestyle management services.

What can a family concierge actually do? What’s included in membership pricing?

Think of us as an extra set of trusted hands. We take care of the errands, appointments, household tasks, organization, seasonal decorating, shopping, and everyday to-do lists that keep busy families running. Instead of spending your evenings catching up on chores, you can spend them making memories with the people you love.

 

Your monthly membership is designed to give you back your time. Each plan includes a set number of concierge hours that can be used for most everyday tasks, such as errands, grocery shopping, prescription pickups, gift shopping, laundry, light home organization, waiting for service appointments, school or activity transportation (where offered), holiday shopping, and much more.

Specialty services that require additional labor, equipment, multiple team members, or materials—such as Christmas decorating, power washing, large organization projects, moving assistance, and event setup—may require an additional fee. Any purchases made on your behalf, such as groceries, gifts, or household items, are billed separately.

Our goal is simple: whenever life gets busy, you have a trusted concierge just a text or phone call away.

Are our employees background checked?

Yes. Your family’s safety and peace of mind are our highest priorities. We understand that inviting someone into your home or trusting them with your family’s daily tasks is a big decision. Every team member undergoes a background check before working with clients, and we are committed to providing honest, dependable, and professional service you can trust.

 

We also treat your home, personal information, and privacy with the utmost respect. Whether we’re picking up groceries, organizing your home, waiting for a service appointment, or transporting family members (if offered), you can feel confident knowing you’re working with someone who values safety, reliability, and integrity.

Can you customize services ?

Absolutely! Every family is different, which is why we don’t believe in a one-size-fits-all approach. Whether you need help once a week, once a month, or just for a special occasion, we’ll create a plan that fits your family’s unique needs and schedule.

If you don’t see a service listed on our website, just ask! We’re happy to accommodate custom requests whenever possible. Our goal is simple: to make your life easier by taking care of the tasks that give you back more time for what matters most. 

Do members receive discounts on add-on services?

Yes! Families enrolled in any of our monthly membership plans—Essentials, Plus, Premium, or Elite—receive exclusive member pricing on select add-on services.

Whether it’s holiday decorating, birthday party setup, gift wrapping, Christmas shopping, home organization projects, power washing, seasonal services, or other specialty offerings, members enjoy discounted rates as a thank-you for choosing us as their family’s concierge.

Member discounts vary by service, and you’ll always know your discounted price before booking. It’s one more way we help make life easier while adding even more value to your membership.

Additional services

Our add-on services are designed to make life even easier. These services can be booked individually or added to any membership. 

Home Services

  • Deep Home Organization
  • Closet Organization
  • Pantry Organization
  • Garage Organization
  • Toy & Playroom Organization
  • Kitchen Organization
  • Unpacking & New Home Setup
  • Seasonal Home Refresh
  • Donation Drop-Offs
  • Return & Exchange Runs
  • Waiting for Home Service Appointments

Errands & Shopping

  • Grocery Shopping
  • Prescription Pickup
  • Dry Cleaning Pickup & Drop-Off
  • Package Shipping & Returns
  • Personal Shopping
  • Gift Shopping
  • Holiday Shopping
  • Floral & Gift Delivery
  • Last-Minute Errands

Laundry & Household

  • Laundry Wash, Dry & Fold
  • Linen Changes
  • Bed Making
  • Light Household Tidying
  • Refrigerator Clean-Out
  • Pantry Restocking

Family Services

  • School Supply Shopping
  • Birthday Party Planning Assistance
  • Birthday Party Setup & Cleanup
  • Activity & Sports Equipment Pickup
  • Appointment Transportation*
  • Child Activity Transportation*
  • Babysitting Referrals
  • Family Vacation Preparation

*Transportation services subject to availability and insurance requirements.

Holiday & Seasonal Services

  • Christmas Decorating
  • Christmas Tree Setup & Decorating
  • Holiday Decorating Take-Down
  • Indoor & Outdoor Holiday Decorating
  • Gift Wrapping
  • Elf Setup Visits
  • Easter Basket Assembly
  • Halloween Decorating
  • Valentine’s Day Surprises
  • Mother’s Day & Father’s Day Gift Assistance

Special Occasion Services

  • Welcome Home Packages
  • New Baby Home Preparation
  • Bridal & Baby Shower Assistance
  • Anniversary Planning
  • Date Night Preparation
  • Graduation Celebrations
  • Custom Gift Basket Creation

Business Concierge

  • Office Supply Shopping
  • Client Gift Shopping
  • Event Setup Assistance
  • Administrative Errands
  • Mail & Shipping Services

Specialty Services

  • Home Check-Ins While You’re Away
  • Plant Watering
  • Pet Supply Pickup
  • Vacation Preparation & Return Home Setup
  • Moving Day Assistance
  • Custom Requests